Booking Terms and Conditions
At Pangolin Photo Safaris, we aim to provide a seamless and enjoyable experience for all our guests. To ensure transparency and clarity, our Booking Terms and Conditions outline important details regarding reservations, payments, cancellations, and other essential policies. By confirming a booking with us, you agree to the terms set out below, which are designed to protect both your interests and ours, ensuring a smooth journey from the moment you book until the completion of your safari adventure.
Please review the following information carefully to familiarise yourself with our procedures.
Pangolin International Limited reserves the right to adjust the invoiced amount if there are changes to VAT rates, park entrance fees, airport taxes, or airfares between the completion of this form and the final payment date.
Pangolin International Limited may modify its booking policies, terms, and conditions without prior notice.
Pangolin International Limited reserves the right to supply alternate comparable accommodation in the case that the invoiced accommodation option is not available due to environmental, political or safety restrictions. Wherever possible the replacement will be within the Pangolin portfolio.
- An extra seat charge applies for charter flights and helicopter experiences if passengers weigh 115 kg or more (weight limits and costs may vary by airline).
- Baggage restrictions: maximum 25 kg per person (combined checked and hand luggage), with soft baggage only (no hard-shell cases).
- A 50% non-refundable deposit is required upon receipt of the invoice to secure your booking.
- The remaining balance is due 60 days before the travel date. For some hosted itineraries, the balance may be required 120 days before the travel date.
- Deposits and final payments must be made net of all bank charges, with the remitter responsible for all fees.
- 50% of the total invoiced amount from the date of deposit payment.
- 100% of the total invoiced amount if cancelled less than 61 days prior to the date of travel.
- No Show 100% of the invoiced amount.
Ensure you have the necessary visas and vaccinations for the countries in your itinerary. Failure to obtain the required documentation and being refused entry will be considered a no-show, resulting in a 100% cancellation fee.
“Force Majeure” means, in relation to Pangolin International Limited and it’s suppliers, any circumstances beyond its reasonable control, including but not limited to acts of God, explosions, floods, storms, fires, accidents, war or threat of war, sabotage, insurrection, civil unrest, requisition, illness, quarantine, government intervention, adverse weather conditions, or any other unforeseen events.
If Pangolin International Limited and it’s suppliers are affected by a Force Majeure event, it will promptly notify you of the nature and extent of such circumstances.
Pangolin International Limited and it’s suppliers shall not be considered in breach of these terms and conditions, nor held liable, for any delay or failure to perform its obligations where such delay or non-performance is caused by a Force Majeure event.
In the event that Pangolin International Limited and it’s suppliers are affected by Force Majeure, it reserves the right, at its sole discretion, to amend or cancel any itinerary or travel arrangements. Any refund in respect of non-performance shall be at the sole discretion of Pangolin International Limited and it’s suppliers, although reasonable efforts will be made to reimburse you where possible. Pangolin International Limited and it’s suppliers reserves the right to deduct any reasonable actual or anticipated costs incurred as a result of the Force Majeure event from any refund due.
In cases of civil unrest, Pangolin International Limited and it’s suppliers will assess the situation as it deems appropriate and will have sole discretion in deciding whether the trip will proceed. You may choose to cancel under such circumstances; however, if, after making all reasonable inquiries, Pangolin International Limited and it’s suppliers determines that the trip can proceed, no refund will be payable and standard cancellation fees apply.
Pangolin International Limited reserves the right, at its sole discretion, to refuse, cancel, or terminate a booking at any stage if it reasonably believes a guest is not physically or mentally fit to undertake the trip, or may pose a risk to themselves, other guests, staff, or the overall experience. This provision applies regardless of whether a deposit or full payment has been made. Any refund in such circumstances shall be entirely at the discretion of Pangolin International Limited and applies both prior to departure and during the safari.
If the scheduled photographic or host guide is unavailable due to unforeseen circumstances, Pangolin International Limited reserves the right to replace them with another guide. This replacement does not constitute a material change in the safari offering and will not entitle you to compensation or a refund. If you choose not to travel or continue the safari, standard cancellation terms will apply.